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FAQ

FREQUENTLY ASKED QUESTIONS...

STORE RELATED...

QUESTIONS...

How do I use a gift cerificate?

ANSWER...

A link is provided for gift certificate use at the bottom of the checkout page. It will read "To use a discount coupon or gift certificate click here". This will take you to a page where you fill in the proper gift certificate information. When you are completed, click "Add to Basket". You gift certificate will be deducted from your final total.

QUESTIONS...

When checking out, how do I select different methods of shipping and payment?

ANSWER...

Each field (shipping and payment) has drop done menus, which allow you to select other options beside the default. To bring down these menus, click on the arrow key right next to the field

QUESTIONS...

I am trying to place an order, but the site is not recognizing that I am a Club Blue member. Please Help!

ANSWER...

To receive your club discount you must be logged in to your account that was set up for you, if you don't remember your password put in your login and click on Please Email Me My Password and your password will be sent to you.
How to tell if you're getting your club discount if the price is the same as the clue blue price you are getting your club discount price.

QUESTIONS...

I have registered an account in Bluelinepro site, but after i log in, i can't see myself logged in though.
I can't see my login name.
When i place my order and when i click on Visa for payment, i click on 'continue' and it says 'timed out'
I've been doing this quite a few times yet it's the same, log-in over and over again still nothing.
i'm just wondering did i missed out on any step?
Because after clicking on what type of payment, there's no other button to proceed other than 'Continue' which brings me back to log-in again.
Could you help me on this?

ANSWER...

When you go to www.bluelinepro.com at the top you see home then you would see either login or my account if it says my account click on it and you should see your information if it doesn't then you need to create an account and hit the save button afterword’s click on a Quick Link or the text below the Save.
When you click on CHECK OUT it gives you a page for you to put in your information shipping and billing or to verify it. Then you click on the button says CONTINUE it takes you to a page which has your billing and shipping address items you ordered, SHIP VIA a choice you can change that with an arrow right next to it, right underneath it is PAY WITH is shows check right next to that is an arrow pointing down you click on it you can choose a credit card or PayPal there, then click the CONTINUE button again and it will take you to the payment page which is where you put in your information for your credit card or check or PayPal, Then click continue your order is now complete you'll see a page with a order number and a summary of what you ordered. I hope this helps if you have any other questions you can call me at 859-282-0096 or e-mail me.

QUESTIONS...

Is there no way to pay for it with a credit card through your site?
When I was checking out it did say you can pay with a credit card but no way to select that payment option?

ANSWER...

When you click on CHECK OUT it gives you a page for you to put in your information shipping and billing or to verify it. Then you click on the button says CONTINUE it takes you to a page which has your billing and shipping address items you ordered, SHIP VIA a choice you can change that with an arrow right next to it, right underneath it is PAY WITH is shows check right next to that is an arrow pointing down you click on it you can choose a credit card or PayPal there, then click the CONTINUE button again and it will take you to the payment page which is where you put in your information for your credit card or check or PayPal.

QUESTIONS...

Do you only accept checks? I would prefer to pay via money order.

ANSWER...

To paid with a money order at bluelinepro.com select check as the payment and for the check number put 123 and then complete the order then take your money order write the order number on the money order and send it to us.



PRINTING RELATED...

QUESTIONS...

I'd like to know how long the turn around time would be print 100 full color 24 page + cover comic books would be?

ANSWER...

It can take up to 2 weeks.

QUESTIONS...

Do all printing services have to be picked up or can we have them shipped as well?

ANSWER...

You can pick it up or we ship worldwide.

QUESTIONS...

Do you require the registration marks, tick marks and blue lines from photoshop to be on the image itself?

ANSWER...

We do not want any crop marks or photo shop lines because those sometime show up on the printed piece, please send the artwork to us at 100% the size that you want them printed plus bleed and make sure that the images are a minimum of 300 dpi or higher.

QUESTIONS...

Where would I send the files to you here digitally? Over your own FTP or through email?

ANSWER...

You can send us the files through www.wetransfer.com or if you have them in a cloud storage like drop box or box you can send me a link to that folder and then I will download them, we do not offer FTP. Each image must be between 300 and 400 dpi to be printed.

QUESTIONS...

Can a person double or triple up a print run on color comics? Two or three batches of 100 unit comics? I'm looking at printing some color comics and do you have a template for the comic book section? I looked and noticed you didn't have one.

ANSWER...

You can print as many comic books as you want with us and any amount that you want, if you want more then 100 books of the same title let us know and I will quote it out for you. We currently do not have a template for comic books but I am working on getting one set up for customers to use.

QUESTIONS...

How do you accept files for you to print them?

ANSWER...

Preparing your files please name the files starting with a number like page 1 (book name) is your front cover page 2 is inside cover first page of story is page3 in the very last pages of the book but the inside cover and very last page would be the outside back cover you can send us either .tiff, .JPEG or flattened .PSD.

 


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